Question 1

Do you offer free shipping ?

Accepted Answer

Yes. Machineschains provides FREE freight shipping on all orders within the United States.

Question 2

how are the products delivered ?

Accepted Answer

All products are shipped via freight carriers and delivered curbside. The carrier will deliver the item to the nearest accessible point at your delivery address.

Question 3

how long does delivery takes ?

Accepted Answer

Order processing: 1–3 business days
Estimated delivery: 5–10 business days, depending on location and carrier
Delivery times may vary for remote areas.

Question 4

What should i do if my order arrived damaged ?

Accepted Answer

Please inspect your shipment upon delivery.

If there is any damage:
Note it on the delivery receipt
Take photos
Contact us within 48 hours
This allows us to file a freight claim on your behalf.

Question 5

What is your return policy ?

Accepted Answer

We accept returns within 30 days of delivery.
Returned items must be:
Unused
Uninstalled
In original packaging
A 20% restocking fee applies. Return freight costs are the customer’s responsibility.

Question 6

Can i return a lift after it has been installed ?

Accepted Answer

No. Products that have been installed or used are not eligible for return.

Question 7

Do your products come with warranty ?

Accepted Answer

Yes. MACHINESCHAINS products include a 1-year limited warranty covering manufacturing defects under normal use.

Question 8

Do you offer installation services ?

Accepted Answer

No. MACHINESCHAINS does not provide installation services. We recommend using a qualified professional installer to ensure proper setup and safety.

Question 9

What payment method do you accept ?

Accepted Answer

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Secure payment options available at checkout.

Question 10

How can i contact customer support ?

Accepted Answer

Contact Information
Address: 2522 S Malt Ave, Commerce, CA 90040, United States
Email: help@machineschains.us
Phone: +1 (386) 351-0954
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Question 11

Are you lifts suitable for home garage ?

Accepted Answer

Yes. Many Machineschains products are suitable for home garages, but we recommend checking ceiling height, power requirements, and space before ordering.

Question 12

Where Powerchains is located ?

Accepted Answer

MACHINESCHAINS operates in the United States with a business address at 2522 S Malt Ave, Commerce, CA 90040. We serve customers nationwide with free freight shipping.

MACHINESCHAINS

FREQUENTLY ASKED QUESTIONS

Frequently asked questions